3 verified briefings on Domain Management. Each story includes a plain-English summary, why it matters, and the concrete action engineering teams should take.
A Netlify user is unable to add a custom subdomain to their site, receiving an error that the domain is already in use. Despite being the administrator and creating a verification TXT record, the user requires manual intervention from Netlify's support team to release the domain.
A developer reported being unable to add a subdomain to a new Netlify project because it was linked to an old one. This common issue requires manual intervention from Netlify support, even after proving ownership via DNS records, highlighting a platform friction point for developers.
A Netlify user reported being locked out of their domain after deleting their team account. The platform's DNS system retained control of the domain, preventing it from being added to a new project. This issue requires manual intervention from Netlify support to resolve the configuration conflict.